Thank you for shopping with RamSetu. We hope you are delighted with your purchase. However, if you are not completely satisfied, we are here to assist you with our hassle-free return and refund policy.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [email protected]. We will guide you through the return process and provide you with the necessary details.

Please note that the customer is responsible for the return shipping costs, except in cases where the item received is damaged or defective.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different one, contact our customer service team. We will guide you through the process and ensure a smooth exchange experience.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request that you provide photos of the damaged or defective item.

Contact Us

If you have any questions about our return and refund policy, please contact us:

– Email: [email protected]

We value your satisfaction and are committed to providing you with the best customer service. Thank you for choosing RamSetu.